---
title: "Focus on getting more in action to better serve the customer - second round of international CX expert's recommendations"
description: "We asked a bunch of international recognized CX experts for their recommendations on what to focus in 2023. In our post we have some great statements on the call for more customer-centric actions."
canonical_url: "https://www.shiftcx.de/blog/focus-on-getting-more-in-action-to-better-serve-the-customer-second-round-of-international-cx-experts-recommendations.html"
published: "2023-01-13"
updated: "2026-04-19"
language: "de"
content_type: "Article"
publisher: ""
---

# Focus on getting more in action to better serve the customer - second round of international CX expert's recommendations

**Datum:** 13.01.2023
**Autor:** Bjoern Negelmann
**Kategorien:** CX Organisation / Operations, Customer Centricity Maxime & Strategie, 001 Plattform: Shift/CX, Analysen + Meinungen, Allgemeines Digital Marketing & CX, CX Quotes for 2023, Customer Journey Management im Wandel

We asked a bunch of international recognized CX experts for their recommendations on what to focus in 2023. In our post we have some great statements on the call for more customer-centric actions.

Following our first well perceived post with advises from Joe Pine, Jo Boswell, Jim Tincher, Katie Stabler, Nate Brown and Leslie O'Flahavan we are happy to publish the next collection of statements.

Again these recommendations are the result of asking some very knowledgable people -  always to answer us the same following question:

What should CX managers focus on in 2023?

Getting in action and adding value to customer that is important and pays off - is very much the heart of the recommendations in this list of statements.Once more this also aligns with the call from the German CX…