---
title: "Focus on the business impact - bottom line of the first round of international CX expert's recommendations"
description: "We asked a bunch of international recognized CX experts for their recommendations on what to focus in 2023. This post includes the first six statements - all turning around the advise to focus more on the business impact and do the \"CX thing\" right."
canonical_url: "https://www.shiftcx.de/blog/focus-on-the-business-impact-bottom-line-of-the-first-round-of-international-cx-experts-recommendations.html"
published: "2023-01-04"
updated: "2023-04-03"
language: "de"
content_type: "Article"
publisher: ""
---

# Focus on the business impact - bottom line of the first round of international CX expert's recommendations

**Datum:** 09.01.2023
**Autor:** Bjoern Negelmann
**Kategorien:** Customer Journey Management im Wandel, Interview, CX Quotes for 2023, 001 Plattform: Shift/CX, CX Organisation / Operations, Allgemeines Digital Marketing & CX

We asked a bunch of international recognized CX experts for their recommendations on what to focus in 2023. This post includes the first six statements - all turning around the advise to focus more on the business impact and do the "CX thing" right.

After our year's end discussion with the German CX community at our Shift/CX Trends event in December we thought it might also be interesting to add some international flavor to the CX outlook for 2023.

Therefore we connected with a broad list of CX experts from around the world to ask them for a statement on a recommendation for 2023. With this post we are publishing the first round of statements.

What should CX managers focus on in 2023?

In many ways 2022 was already challenging, but the on-going “permacrisis” - as the Collins Dictionary has defined - imposes some more aspects to…