---
title: "James Dodkins: Die Rolle von KI für die Customer Experience"
description: "James Dodkins von Pegasystems im Kurz-Interview zur Rolle von KI für die Customer Experience."
canonical_url: "https://www.shiftcx.de/blog/james-dodkins-ki-customer-experience.html"
published: "2023-02-28"
updated: "2023-04-03"
language: "de"
content_type: "Article"
publisher: ""
---

# James Dodkins: Die Rolle von KI für die Customer Experience

**Datum:** 28.02.2023
**Kategorien:** Interview, CX & Digital Analytics sowie Data Driven Marketing, CX Organisation / Operations, Allgemeines Digital Marketing & CX, CX & Customer Service Operations

In einer Reihe von Kurz-Interviews stellen wir Speakerinnen und Speaker unserer Online-Konferenz Shift/CX 2023 vor. Heute: James Dodkins von Pegasystems zur Rolle von KI für die Customer Experience.

James Dodkins ist internationaler Keynote-Speaker, CX Evangelist und Customer Service & Sales Automation Director bei Pegasystems. 

James, you will be taking part as an opening speaker in our Shift/CX event on March 13th. What are the three keywords that we can tag your talk with?

The talk is called „CX, AI & Rock ‘n’ Roll”. So I’d say: CX, AI and Rock ‘n’ Roll. (lacht)

You are addressing the changes that AI brings to the CX game and are drawing parallels with music creation. How are these two aspects providing good experiences to customers’ expectations and finding the best new tune…