![Dr. Maxie Schmidt, Forrester](/fileadmin/_processed_/e/9/csm_maxie-schmidt-600_c4e68b4dfb.png)
Dr. Maxie Schmidt
Vice President, Principal Analyst Forrester
Maxie Schmidt is a principal analyst serving customer experience (CX) professionals. She leads Forrester’s research on CX measurement programs. In that role, Maxie creates thought leadership and advises clients on how to build an effective CX measurement program, but also on how companies can (and should) innovate CX measurement practices beyond surveys. Maxie also writes about the business impact and the ROI of CX. Maxie is a frequent keynote speaker at conferences and leads CX workshops at events.
Hear Me Speak @ Shift/CX
KEYNOTE
09:10
![Customer Feedback Management - Wo müssen wir optimieren?](/fileadmin/_processed_/c/c/csm_CFA_Thumbnail_1920x1080_5fe1415184.png)
Customer Feedback Management - Wo müssen wir optimieren?
DISKUSSION
10:30
![Quo vadis Next Level Customer Feedback & VoC Management?](/fileadmin/_processed_/c/c/csm_CFA_Thumbnail_1920x1080_5fe1415184.png)
Quo vadis Next Level Customer Feedback & VoC Management?
Ehemalige Beiträge
![Customer Feedback Programme neu denken!](/fileadmin/_processed_/9/6/csm_Thumbnail_Schmidt_87409409a0.png)
Customer Feedback Programme neu denken!
![Erfolgsbausteine zum strategischen Experience Management Ansatz](/fileadmin/_processed_/9/a/csm_1280x720-thumbnail-Krimmel-Schmidt-Pirner-Cavar-Kraus-Thoss-Riedle_7c258c3cb8.png)
Erfolgsbausteine zum strategischen Experience Management Ansatz
![On the Way to the Next Level - What are the Key CX Topics To Address in 2024?](/fileadmin/_processed_/b/d/csm_1280x720_thumbnails-diskussion1_dccf67a6e6.png)
On the Way to the Next Level - What are the Key CX Topics To Address in 2024?
![Building Blocks for the Customer Experience Excellence 2023](/fileadmin/_processed_/5/0/csm_1280x720_Shift_CX_2023_Frances_Chapireau_Nate_Brown_Arise_Swinscoe_Maxie_Schmidt_cc5b20a4ec.png)
Building Blocks for the Customer Experience Excellence 2023
![Think Again! What Our Organizations And We Need To (Un)Learn To Become More Customer-Centric](/fileadmin/_processed_/1/2/csm_1280x720_tag-1_2_Maxie_Schmidt_952fb6e813.jpg)