---
title: "Ramona Berchez"
description: "Global CX expert with 15+ years of experience driving AI-powered automation, digital transformation, and customer experience strategy across diverse industries. Skilled in leading large-scale teams, post-M&A integrations, and cross-functional innovation to enhance efficiency and engagement. Specialised in scalable AI solutions that optimise business performance and elevate customer experience."
canonical_url: "/experten/ramona-berchez.html"
published: "2025-02-05"
updated: "2025-02-19"
language: "de"
content_type: "Person"
publisher: ""
---

# Ramona Berchez

**Position:** AI & Digital Leader | Specialised in Scalable Transformation

Global CX expert with 15+ years of experience driving AI-powered automation, digital transformation, and customer experience strategy across diverse industries. Skilled in leading large-scale teams, post-M&A integrations, and cross-functional innovation to enhance efficiency and engagement. Specialised in scalable AI solutions that optimise business performance and elevate customer experience.

## Mediathek
- [EX = CX²: Why the Future of Automation Starts with Employee Experience](/mediathek/ex-cx2-why-the-future-of-automation-starts-with-employee-experience.html)