---
title: "Zack Hamilton"
description: "Zack Hamilton is a customer experience strategist and executive advisor who helps organizations transform CX from a reporting function into a measurable performance system.
With over 15 years of experience across retail and SaaS, Zack has led initiatives that delivered nine-figure revenue impact, accelerated digital growth, and embedded customer-led transformation into enterprise operating models.
He is the creator of the Experience Performance System™ (EPS), a structured framework that aligns customer friction to revenue growth, cost efficiency, and long-term value creation.
Zack advises global brands on how to translate customer signals into strategic execution and sustainable business outcomes.
 "
canonical_url: "/experten/zack-hamilton.html"
published: "2025-12-04"
updated: "2026-02-25"
language: "de"
content_type: "Person"
publisher: ""
---

# Zack Hamilton

**Firma:** Higher Oak
**Position:** Executive, Strategic CX Advisor

Zack Hamilton is a customer experience strategist and executive advisor who helps organizations transform CX from a reporting function into a measurable performance system.
With over 15 years of experience across retail and SaaS, Zack has led initiatives that delivered nine-figure revenue impact, accelerated digital growth, and embedded customer-led transformation into enterprise operating models.
He is the creator of the Experience Performance System™ (EPS), a structured framework that aligns customer friction to revenue growth, cost efficiency, and long-term value creation.
Zack advises global brands on how to translate customer signals into strategic execution and sustainable business outcomes.
 

## Mediathek
- [The Experience Performance System™: Turning Customer Friction into Revenue, Cost Efficiency, and Strategic Advantage](/mediathek/the-experience-performance-systemtm-turning-customer-friction-into-revenue-cost-efficiency-and-strategic-advantage.html)
- [From Strategy to Accountablility: Where CX Execution Really Breaks](/mediathek/from-strategy-to-accountablility-where-cx-execution-really-breaks.html)