--- title: "" description: "" canonical_url: "https://www.shiftcx.de/mediathek/customer-excellence-erfolgsfaktoren-fuer-einen-pragmatischen-weg-entlang-der-customer-journey.html" published: "2016-01-07" updated: "2021-06-04" language: "de" content_type: "DigitalDocument" publisher: "" --- #