SHIFT/CX Chatbot Konferenz
Chatbots & die Customer Service Automation

SHIFT/CX Chatbot Konferenz<br>Chatbots & die Customer Service Automation<br><small>24.06.2020</small>

Serena Snoad

Online Community Manager Alzheimer's Society

Serena has been building online communities for 11 years. She oversees Talking Point, a support community for Alzheimer's Society. This year Serena was a finalist in the Executive Leader of a Community Team in the Community Industry Awards. She runs in-person community events in London for CMX Connect, and leads a community of practice for people managing peer support communities for non-profits.