Shift/CX 2019
Customer First - Rethinking Customer Marketing & Management!

27. & 28. März 2019
Westhafen Pier 1, Frankfurt

The SHIFT/CX is a two day conference and exhibition on rethinking marketing, sales & service activities and operations in a more customer-centric manner for the digital age. The conference offers a variety of talks, expert panels, best practice reviews and interactive workshops on two stages: CX.Digital with a focus on digital strategies and customer interactions & CX.Process with a focus on customer-centric changes for the operations of marketing, sales & service.


The event is targeted to practioners from (Digital) Marketing, Sales & Service - and gives an overview on recent trends in regards to business and technological challenges in this activity fields.

Date & Location

Apply for a talk now!

We are still looking for talks & best practices. Please apply via this page!

Participation offerings

For detailed English information on how to participate please feel free to contact us via our contact form on the "participation page"