Shift/CX 2020
Referenten
25. & 26. März 2020 | Frankfurt

Shift/CX 2020<br>Referenten<br><small>25. & 26. März 2020 | Frankfurt</small>
Georg Blum, 1A Relations
Georg Blum, Inhaber, 1A Relations
Marcel Böhl, ERGO Direkt
Marcel Böhl, Abteilungsleiter CRM Strategie und Servicemanagement, ERGO Direkt
Lars Brodersen, CRM Verlag
Lars Brodersen, Inhaber, CRM Verlag
Thomas Brückle, Geberit
Thomas Brückle, Bereichsleiter Marketing, Geberit
Mirijam Kim Dieser, HDI Versicherung
Mirijam Kim Dieser, Projektleiterin Chatbot | Content Marketing | SEO | Listening | Monitoring | HDI Content Campus, HDI Versicherung
Alouschka van Dijk, Chatbot Consultant
Alouschka van Dijk, Customer Experience Specialist, Chatbot Consultant
Peter Eisele, congstar
Peter Eisele, Senior Manager Service Design, congstar
Walter Freese, Interrogare
Walter Freese, Director Business Development, Interrogare
Felix Güntzer, e-bot7
Felix Güntzer, Strategic Growth Executive, e-bot7
Claus Hammer, Mercedes-Benz AG – Business Unit Vans
Claus Hammer, Manager – One Digital Experience, Mercedes-Benz AG – Business Unit Vans
Harald Henn, Marketing Resultant
Harald Henn, Geschäftsführer, Marketing Resultant
Matthias Hetsch, Gebr. Heinemann
Matthias Hetsch, Head of Customer Research / CRM, Gebr. Heinemann
Amelie Höllersberger, LV 1871
Amelie Höllersberger, Customer Experience Manager, LV 1871
Nicole Holzenkamp, Kolle Rebbe
Nicole Holzenkamp, Director Brand Experience, Kolle Rebbe
Thorsten Ising,
Thorsten Ising, Dozent & Berater für Online Marketing, Social Media und Digitale Kommunikation
Ksenia Khalina, Heineken
Ksenia Khalina, Former Head of Global Heineken Trade & Shopper Marketing, Heineken
Oliver Kleimann, 1&1 IONOS & Fasthosts
Oliver Kleimann, Head of Customer Experience Management & Operations UK, 1&1 IONOS & Fasthosts
Rainer Kolm, i-CEM Institut für Customer Experience Management
Rainer Kolm, Inhaber, i-CEM Institut für Customer Experience Management
Viktoria Kremer, Allianz
Viktoria Kremer, Digital Factory, Factory Steering, Allianz
Evelin Kremer, MaritzCX
Evelin Kremer, Solution Consultant, MaritzCX
Sascha Kuss, Weight Watchers
Sascha Kuss, Director Customer Operations & Customer Experience, Weight Watchers
Marén Kutsch, Congstar
Marén Kutsch, Senior Manager Service Design & Prozesse, Congstar
Patrick Marby, Heidelberger Druckmaschinen
Patrick Marby, Customer Experience Manager, Heidelberger Druckmaschinen
Tobias Mecke, Auerswald
Tobias Mecke, Head of Digital Marketing & eCommerce, Auerswald
Björn Negelmann, Kongress Media
Björn Negelmann, Head of Conferences, Kongress Media
Tina Nord, Ultimate.ai - Customer Service Automation
Tina Nord, Director of Marketing, Ultimate.ai - Customer Service Automation
Kai Nörtemann, infinIT.cx
Kai Nörtemann, Marketing & Communications Manager, infinIT.cx
Ulrike Peter, Schlösserland Sachsen
Ulrike Peter, Leitung Marketing+PR, Schlösserland Sachsen
Udo Pielke, Dänisches Bettenlager
Udo Pielke, Senior Spezialist E-Mail-Marketing, Dänisches Bettenlager
Elena Schmidt, SICK AG
Elena Schmidt, Head of Web Excellence, SICK AG
Peter Scholzuk, Witt-Gruppe
Peter Scholzuk, Abteilungsleiter E-Mail Marketing, Witt-Gruppe
Frederik Schröder, knowhere
Frederik Schröder, Geschäftsführer, knowhere
Fred Schuster, Deutsche Bank
Fred Schuster, Director | Head of Digital Branch & Workplace, Deutsche Bank
Norbert Schuster, strike2
Norbert Schuster, Geschäftsführer, strike2
Ivonne Sokoll, shipcloud
Ivonne Sokoll, CMO, shipcloud
Björn O. Sorge, ProSiebenSat.1 Digital
Björn O. Sorge, Vice President Experience Design, ProSiebenSat.1 Digital
Stefankai Spörlein, Bayer Vital
Stefankai Spörlein, Head of Digital Marketing CoE, Bayer Vital
Mara Ticmanis, Dr. Becker Unternehmensgruppe
Mara Ticmanis, Projektleiterin Digital Customer Relationship & Sales, Dr. Becker Unternehmensgruppe
Matthias Werner, Deutsche Bank
Matthias Werner, Digital Branch & Workplace | PO Konto App, Deutsche Bank
Marion Wilken, REXEL
Marion Wilken, Digital Marketing Manager, REXEL
Phil Winters, CIAgenda
Phil Winters, Customer Perspective Champion, Data Whisperer, CIAgenda
Dr. Michael Wu, PROS
Dr. Michael Wu, Chief AI Scientist, PROS