Shift/CX 2021
Referenten

Shift/CX 2021<br/>Referenten
Joerg Kasselmann, Genesys
Joerg Kasselmann, Sr. Account Executive, Genesys
Detlev Artelt, aixvox - Die Kommunikations Architekten
Detlev Artelt, CEO / Geschäftsführer, aixvox - Die Kommunikations Architekten
Romana Aumer, A1 Telekom Austria
Romana Aumer, Head of Customer 360°, Business Unit Enterprise, A1 Telekom Austria
Madeleine Bacz, Internetstores
Madeleine Bacz, CRM Manager, Internetstores
Torsten Bartel, usability.de GmbH & Co. KG
Torsten Bartel, Geschäftsführer, usability.de GmbH & Co. KG
Steffen Biecker, infinIT.cx
Steffen Biecker, Senior Business Consultant, infinIT.cx
Annika Björck, bjc - björck consulting
Annika Björck, Coach, Beraterin & Dozentin für Customer Experience Management, bjc - björck consulting
Georg Blum, 1A Relations
Georg Blum, Inhaber, 1A Relations
Marcel Böhl, ERGO Direkt
Marcel Böhl, Abteilungsleiter CRM Strategie und Servicemanagement, ERGO Direkt
Dr. Oliver Bohl, KfW
Dr. Oliver Bohl, Director Digital Business, KfW
Jenny Brawand, atedo
Jenny Brawand, Sales & Marketing Advisor, atedo
Silvana Buljan, Buljan & Partners
Silvana Buljan, Buljan & Partners
Andreas Cappell, SinnerSchrader
Andreas Cappell, Director Product & Client Management, SinnerSchrader
Kim Döhler, Weitblick GmbH & Co. KG
Kim Döhler, Director Customer Experience, Weitblick GmbH & Co. KG
Dominik Dudy, Alida
Dominik Dudy, Managing Director Central Europe, Alida
Marion Fischer, WAREMA Renkhoff
Marion Fischer, Leiterin Marketing | Director Marketing, WAREMA Renkhoff
Morna Florack , Nuance Communications
Morna Florack , Key Account and Partner Manager DACH, Nuance Communications
Johannes Frieß, SAVENCIA Fromage & Dairy Deutschland
Johannes Frieß, Digital Innovation Manager, SAVENCIA Fromage & Dairy Deutschland
Carolina Fromm, IUBH Internationale Hochschule
Carolina Fromm, Senior International Project Manager, IUBH Internationale Hochschule
Elena Gatti, Azoya
Elena Gatti, Managing Director of Europe, Azoya
Benjamin Gebauer, infinIT.cx GmbH
Benjamin Gebauer, Head of Digital Business, infinIT.cx GmbH
Prof. Dr. Peter Gentsch, petergentsch.com
Prof. Dr. Peter Gentsch, Speaker, Unternehmer und Wissenschaftler , petergentsch.com
Sandra Griffel, denkwerk
Sandra Griffel, Experience Design Director, denkwerk
Felix Güntzer, e-bot7
Felix Güntzer, Strategic Growth Executive, e-bot7
 Mag. Sarah Haider, Salzburg AG für Energie, Verkehr und Telekommunikation
Mag. Sarah Haider, Customer Care, Salzburg AG für Energie, Verkehr und Telekommunikation
Dr. Michaela Hamori-Satzinger, factory42 GmbH
Dr. Michaela Hamori-Satzinger, Geschäftsführerin, factory42 GmbH
Cécile Hefti, gateB
Cécile Hefti, Marketing Automation Engineer, gateB
Harald Henn, Marketing Resultant
Harald Henn, Geschäftsführer, Marketing Resultant
Markus Hirsch, LogMeIn Germany
Markus Hirsch, Major Accounts Executive, LogMeIn Germany
Harald Huber, USU GmbH
Harald Huber, Geschäftsführer unymira, USU GmbH
Sabine Hübner,
Sabine Hübner
Sophie Hundertmark, Institut für Finanzdiestleistungen Zug (IFZ)
Sophie Hundertmark, Chatbot Beraterin, wissenschaftliche Mitarbeiterin , Institut für Finanzdiestleistungen Zug (IFZ)
Henning Jaeger, artegic
Henning Jaeger, Head of Business Development, artegic
Antje Janssen, Institut für Wirtschaftsinformatik, Leibniz Universität Hannover
Antje Janssen, Wissenschaftliche Mitarbeiterin, Institut für Wirtschaftsinformatik, Leibniz Universität Hannover
Mavie John, Vodafone
Mavie John, Advisor Customer Experience und Development, Vodafone
Marco Kallenborn, CosmosDirekt
Marco Kallenborn, CRM Key-Account Manager Kundenportal, CosmosDirekt
Valerie Khalifeh, Sendinblue
Valerie Khalifeh, CRM & Academy Manager, Sendinblue
Oliver Kling, dotSource
Oliver Kling, Head Of Marketing, dotSource
Stefan Kolle, Futurelab – Friends of infinit.cx
Stefan Kolle, CEO, Futurelab – Friends of infinit.cx
Katharina Kremming, Messenger People
Katharina Kremming, Senior Communications Manager, Messenger People
Julia Lehmann, OnFore
Julia Lehmann, Gründerin, OnFore
Jens Leucke, Freshworks
Jens Leucke, General Manager DACH, Freshworks
Antje Lindemann, Lampenwelt
Antje Lindemann, Head of CRM, Lampenwelt
Mark Liversidge, The Student Hotel
Mark Liversidge, Chief Digital & Experience Officer, The Student Hotel
Josef Loewe, Yello Strom
Josef Loewe, Digital Experience Manager, Yello Strom
Sylvia Lohr, Nuance Communications
Sylvia Lohr, Principal Marketing Manager DACH, BeNeLux & CEE, Nuance Communications
Cyrill Luchsinger, Swiss Post
Cyrill Luchsinger, Senior Manager Customer Experience, Swiss Post
Matthias Mehner, MessengerPeople
Matthias Mehner, Chief Marketing Officer, MessengerPeople
Dorothee Charlotte Möller, Nuance Communications
Dorothee Charlotte Möller, Principal Digital Engagement Consultant | Sales Engineer, Nuance Communications
Erik Pfannmöller, Solvemate
Erik Pfannmöller, CEO & Founder, Solvemate
Martin Philipp, SC-Networks
Martin Philipp, Managing Director, SC-Networks
Udo Pielke, Dänisches Bettenlager
Udo Pielke, Senior Specialist E-Mail-Marketing, Dänisches Bettenlager
Dr. Peter Pirner, Petlando GmbH & www.CX-Talks.com
Dr. Peter Pirner, Entrepreneur (CMO), Host Podcast CX-Talks, Speaker & Consultant, Petlando GmbH & www.CX-Talks.com
Sascha Poggemann, Cognigy
Sascha Poggemann, Inhaber, Founder, Cognigy
Mario Pufahl, ec4u expert consulting
Mario Pufahl, Vorstand / Vertrieb (CSO), ec4u expert consulting
Daniel Renggli, Oracle
Daniel Renggli, Director CX Field Marketing EMEA North, Oracle
Thorsten Riechers, 1&1 IONOS
Thorsten Riechers, Head of Customer Research Management, 1&1 IONOS
Martin Schlüter, CoreMedia
Martin Schlüter, Head of Partnermanagement, CoreMedia
Monika Schulze, Zurich Germany
Monika Schulze, Customer Office und Innovation, Zurich Germany
Sarah Seyr, Hochschule Luzern / idea2
Sarah Seyr, Lecturer / Beraterin, Hochschule Luzern / idea2
Michelle Skodowski, BOTfriends
Michelle Skodowski, COO & Co-Founder, BOTfriends
Björn O. Sorge, ProSiebenSat.1 Digital
Björn O. Sorge, Vice President Experience Design, ProSiebenSat.1 Digital
Stefankai Spoerlein, Bayer Vital
Stefankai Spoerlein, Head of Digital Marketing CoE, Bayer Vital
Bernhard Steimel, Mind Digital
Bernhard Steimel, Strategy Consultant, Mind Digital
Anika Tannebaum, GROW! Leadership Coaching
Anika Tannebaum, Business Leader Coach & Expert Customer Service, GROW! Leadership Coaching
Hans van Dam, Conversation Design Institute
Hans van Dam, Co-founder & CEO, Conversation Design Institute
Christian Vatter, Rlevance
Christian Vatter, Founder, Rlevance
Ulrike Wasl, Acquia
Ulrike Wasl, Business Development Representative, Acquia
Artjem Weissbeck, Charles
Artjem Weissbeck, Founder, Charles
Nico Zorn, saphiron
Nico Zorn, Geschäftsführer, saphiron
Dr. Darius Zumstein, ZHAW Zürcher Hochschule für Angewandte Wissenschaften
Dr. Darius Zumstein, Head of CAS Digital Commerce, ZHAW Zürcher Hochschule für Angewandte Wissenschaften