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Referenten

Mitwirkende der Shift/CX 2022

Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referentinnen & Referenten sowie Diskutanten und Moderatoren der Shift/CX 2022.

Saim Rolf Alkan
Geschäftsführer, AX Semantics

Jon Allen
Vice President and General Manager Community and Web Self-Service, Verint

Ines Alte
Vice President Logistics & Transportation, DIGITALL

Dana Arzani
Founder & Senior Professional Business Trainer, Dana Arzani

Romana Aumer
Head of Customer 360°, Business Unit Enterprise, A1 Telekom Austria

Christina Becker
Head of Marketing, Hamburger Hochbahn AG

Annika Björck
Coach, Beraterin & Dozentin für Customer Experience Management, bjc - björck consulting

Georg Blum
Inhaber, 1A Relations

Dr. Martha Böckenfeld
Member of the Advisory Board, GenTwo

Dr. Oliver Bohl
Geschäftsführer, Triplesense Reply

Andreas Böhling
Major Account Executive, ForgeRock

Maximilian Brenner
Solution Engineer, Alida

Heiko Brömmelstrote
Lead Experience Manager, EnBW

Silvana Buljan
Buljan & Partners

Martin Clark
Geschäftsführer, Apteco

Dr. Heiko Dees
Director, Ipsos CX

Ulrike Dolle
Geschäftsführerin & Service Excellence Expertin, ADM Institut

Maximilian Dornieden
Sales Representative - Enterprise, Genesys

Thomas Döschl
Sales Manager, VIER

Tim Ebner
Head of Data & Analytics , TERRITORY

Peter Eisele
Senior Manager Service Design, congstar

Alexander Faber
Leiter Customer Data Management, CINTELLIC Consulting Group

Morna Florack
Key Account and Partner Manager DACH, Nuance Communications

Claudia S. Friedrich
Co-Managing Partner, zweigrad Design

Bianca Gade
Leiterin Marketing, Intense

Benjamin Gebauer
Head of Portfolio Development, infinIT.cx GmbH

Dr. Judith Glüsenkamp
Partnerin, MSR Consulting Group

Katharina Gollwitzer
Manager CX and Omnichannel Transformation, LV 1871

Sebastian Graff
eBusiness Architekt, Drägerwerke

Laura Grimm
Conversational UX Designer, Die Lautmaler

Philipp Grochowski
Lead Expert Emotion Analytics, VIER

Ralf Haberich
CEO, Shopgate

Susanne Hagedorn
Product Lead, sipgate

Mag. Sarah Haider
Customer Care, Salzburg AG für Energie, Verkehr und Telekommunikation

Julia Hammerer
Product Owner CX Analytics, Roche

Dr. Michaela Hamori-Satzinger
Geschäftsführerin, factory42 GmbH

Lea Hersche
Customer Experience Manager, DKB | Deutsche Kreditbank AG

Vanessa Hindinger
Customer Experience und Adoption Managerin, EnBW mobility+

Martina Hofmayer
Customer Experience Designer, ADAC

Mavie John
Advisor Customer Experience und Development, Vodafone

MBS Prof. Dr. Hans H. Jung
Senior Manager, UNITY AG

Lukas Kauderer
Gründer & Geschäftsführer, liCili

Valerie Khalifeh
Marketing Automation Manager, morefire

Stephan Köhler
Offering Specialist PreferenceChoice, OneTrust

Stefan Kolle
CEO, Futurelab – Member of infinit.cx Group

Matthias Kraus
Service Line Leader Customer Experience, Ipsos

Katharina Kremming
Head of Communication, MessengerPeople

Franziska Kunz
Digital Business Analyst , dotSource

Dr. Heike Langner
Customer Experience & Customer Journey, DATEV

Jens Leucke
General Manager DACH, Freshworks

Cyrill Luchsinger
Senior Manager Customer Experience, Swiss Post

André Lutz
CEO, defacto BE/ONE

Lena Mauer
Head of Sales - Customer Data Solutions MEE, SAP Customer Experience

Martin Meyer-Gossner
Head of Customer Experience, Qualtrics

Lutz Möllmann
Director Analytical Consulting , Kantar

Yara Molthan
Director Business Consulting, Spryker Systems

André Morys
Vorstand, konversionsKRAFT

Alexandra Nagy
Geschäftsführerin & Expertin für Kundenorientierung, Kunde 21

Marc Nelsen
Senior Project Manager & Partner, Seymore Sharp - Strategieberatung

Lucy Lučka Nemeš
Manager, Data & Experience Strategy, DACH, Publicis Sapient

Alexander Nitsche
Team Lead Customer Intelligence, b.telligent

Wolf Nöding
Freelance Consultant, Wolf Nöding Consulting

Kai Nörtemann
Marketing & Communications Manager, infinIT.cx

Markus Nowatius
Director Marketing Automation and Lead Processing, Rohde & Schwarz

Kevin Orthey
Sales Representative - Enterprise, Genesys

Andreas Penkert
Global Tribe Lead Customer Excellence, Detecon International

Nicole Pergandé
Director CX, Kantar

Erik Pfannmöller
CEO & Founder, Solvemate

Dr. Peter Pirner
CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer , www.cx-talks.com

Quirin Plenk
Business Development, infinIT.cx

Franziska Porsch
UX Architect, Triplesense Reply

Marc Preusche
Founder, Marc Preusche Digital Consulting

Dr. Jörg Reinnarth
Geschäftsführer und Gründer, CINTELLIC Consulting Group

Daniel Renggli
Marketing Expert & Customer Experience Enthusiast

Sarah Rickes
Sales Manager, VIER

Anna Schiffmann
Project and Portfoliomanagement in Customer Experience & Analytics, dm - drogerie markt Deutschland

Maxie Schmidt
Vice President, Principal Analyst, Forrester

Christopher Schmitt
CX-Manager, Inter Versicherungen

Alois Schwarz
Sales Director DACH, Qualtrics

Dr. Sarah Seyr
Lecturer / Beraterin, Hochschule Luzern / idea2

Oliver Skeide
Director Consulting, InMoment

Marco Stefankiewicz
Managing Director, Groworks

Dr. Juliane Steinberg
Senior Conversational UX Architect, Future of Voice

Dr. Ralf Strauss
Präsident des Deutschen Marketing Verbands, Managing Partner der Customer Excellence GmbH, Customer Excellence

Adrian Swinscoe
Speaker, Advisor, Consultant and Workshop Leader

Sharjeel Syed
Head of NPS Analytics, Philip Morris International

Anika Tannebaum
Internationale Customer Service Expertin & Gründerin , GROW! Customer Service Consulting

Brice-Willys Tebiro
Manager Innovation, Carglass

Pia Thiele
Expertin Service Design & Customer Experience, fraenk – die Mobilfunkapp

Hans van Dam
Co-Founder & CEO, Conversation Design Institute

Wolfgang Weber
Gründer & CEO, cxomni

David Weiss
Customer Experience Solution Strategist, Qualtrics

Dr. Markus Wübben
Co-Founder & Chief Data Officer (CDO), CrossEngage

Volker Wylutzki-Böhme
Senior Director, Head of Sales Customer Experience (CX) / Employee Experience (EX) , DACH, Forsta