--- title: "Konferenzwoche - 11. bis 15.03.2024" description: "Die Shift/CX-Konferenz ist das Jahresevent der CX-Community. Registriert Euch und tauscht Euch mit den führenden CX-Praktitkern und Experten aus!" canonical_url: "https://www.shiftcx.de/shiftcx-2027/referenten.html" published: "2017-10-14" updated: "2026-09-21" language: "de" content_type: "Event" publisher: "" --- # Referenten Die **Shift/CX Konferenzwoche** ist das Jahrestreffen der CX-Professionals im DACH-Raum. Als mehrtägige Online-Konferenz bietet sie einen umfassenden Austausch zu aktuellen Trends und Entwicklungen im "Customer Experience Management". Im Mittelpunkt stehen Fachbeiträge und Projektberichte zur strategischen und operativen Verbesserung von Kundenerfahrungen und -interaktionen entlang der gesamten Customer Journey. Die Online-Konferenz erstreckt sich über eine ganze Woche mit unterschiedlichen Themenschwerpunkten an den jeweiligen Konferenztagen. - 09.03. - Customer Experience Strategie & Management - 10.03. - Lead Management & Marketing Automation sowie CX Analytics - 11.03. - Customer Journey Management sowie Service & Agent Experiences - 12.03. - Conversational Interfaces & Digital Experience Management - 13.03. - CX Governance & Transformation Auf der Konferenz erhältst du zudem **exklusive Einblicke in Projekte** von Unternehmen (Best Practices) sowie Zugang zu einer umfassenden **Experten-Community.** - Mitwirkende 2026 - Mitwirkende 2025 - Mitwirkende 2024 - Mitwirkende 2023 ### Mitwirkende der Shift/CX 2026 Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent\*innen sowie Diskutanten und Moderator\*innen der Shift/CX 2026. ![](/fileadmin/_processed_/5/5/csm_Ackermann_Alexander__sq_6e38d739d9.png) ##### Andreas Ackermann Principal Solutions Consultant, Zendesk ![](/fileadmin/_processed_/2/1/csm_Henning_Ahlert_550e3b0826.png) ##### PhDr. Henning Ahlert Managing Transformer & Geschäftsführer, Service Transformation ![](/fileadmin/_processed_/f/e/csm_SaimAlkan_2f0971199a.jpg) ##### Saim Rolf Alkan Geschäftsführer, AX Semantics ![](/fileadmin/_processed_/3/3/csm_Ammar_Hela_26_0e4c19bd65.png) ##### Hela Ammar Senior Digital Creative, Reply ![](/fileadmin/_processed_/e/e/csm_Barnack_Ben_2_0a5b616a28.jpg) ##### Ben Barnack Geschäftsführer, hey contact heroes ![](/fileadmin/_processed_/1/f/csm_Florian_Bischoff_517aa16e81.png) ##### Dr. Florian Bischoff Global Director Digital, torqeedo ![](/fileadmin/_processed_/6/a/csm_Bjoerck_Annika_24_2_4e3c25561b.jpg) ##### Annika Björck Coach, Beraterin & Dozentin für Customer Experience Management, CX-Heroes ![](/fileadmin/_processed_/1/b/csm_lars_brodersen_efbcf63d05.jpg) ##### Lars Brodersen Teamleiter CRM, Hellmann Worldwide Logistics ![](/fileadmin/_processed_/e/8/csm_Brueggemann_Norma_3e9b74d1fb.jpg) ##### Norma Brüggemann Expert Experience Consultant, diva-e Conclusion ![](/fileadmin/_processed_/2/4/csm_katja-busch_3c43e28fcb.jpg) ##### Katja Busch Buch-Autorin & Coach für UX/CX Strategie, Management & Innovation ![](/fileadmin/_processed_/e/c/csm_JakovCavar_e33af3b0b9.jpg) ##### Jakov Cavar Head of Customer Experience, Forsta – A Technology Company ![](/fileadmin/_processed_/f/3/csm_Chapireau_Ffrances_2a3fb086cd.jpg) ##### Frances Chapireau Founder, BuildCX ![](/fileadmin/_processed_/d/9/csm_Dalluegge_Andreas_26_80b3e4b802.jpg) ##### Andreas Dallügge Customer Experience Manager, Sparkasse Hannover ![Ellermann Ben 600](/fileadmin/_processed_/0/6/csm_Ellermann_Ben_600_519f28784f.png) ##### Ben Ellermann Managing Partner , MUUUH! Group ![](/fileadmin/_processed_/7/f/csm_Norbert_Engelhardt_8719443eea.png) ##### Norbert Engelhardt Head of Data & Systems, Paul Hartmann Deutschland ![](/fileadmin/_processed_/8/8/csm_Erkens_Heinrich_fa5be46de4.jpg) ##### Heinrich Erkens Gründer & Geschäftsführer, CXecutives ![](/fileadmin/_processed_/e/4/csm_Daniel_Erlwein_26_f8f1e97867.png) ##### Daniel Erlwein Director CX Management, Vision11 ![](/fileadmin/_processed_/c/8/csm_chris-frey_9462483059.jpg) ##### Chris Frey Partner & CX Experte, Seymore Sharp ![](/fileadmin/_processed_/e/9/csm_Benjamin_Gebauer_5c93d2c904.png) ##### Benjamin Gebauer Director AI & Data Practice, infinit.cx ![](/fileadmin/_processed_/d/0/csm_Gluesenkamp_Judith_2025_f063b4bbab.jpg) ##### Dr. Judith Glüsenkamp Partnerin, MSR Consulting Group ![](/fileadmin/_processed_/4/4/csm_Hamilton_Zack_f7532f8d0a.jpg) ##### Zack Hamilton Executive, Strategic CX Advisor, Higher Oak ![](/fileadmin/_processed_/f/2/csm_Claus-Hammer_3ed1628b02.jpeg) ##### Claus Hammer Customer Experience & Digital Transformation Experte ![](/fileadmin/_processed_/8/4/csm_Hamori-Satzinger_Michaela24_1b94adb7e5.jpg) ##### Dr. Michaela Hamori-Satzinger Managing Director DACH, Astound Digital ![](/fileadmin/_processed_/9/4/csm_Henn_Harald_26_3dba18d0cc.jpg) ##### Harald Henn Geschäftsführer, Marketing Resultant ![](/fileadmin/_processed_/e/1/csm_Paul_Herbertz__1__c7f0e0f1e2.png) ##### Paul Herbertz Productmanager, BarmeniaGothaer ![](/fileadmin/_processed_/5/2/csm_Hiemstra_Bas_5e502c144f.jpg) ##### Bas Hiemstra Solutions Consultant, Verint ![](/fileadmin/_processed_/e/a/csm_Hill_Graham_8a112ab25c.jpg) ##### Dr. Graham Hill Founder, Janus spv ![](/fileadmin/_processed_/6/2/csm_Tony-Hoang_e0a37f2964.jpeg) ##### Tony Hoang Manager of Customer Experience , StepStone Deutschland ![](/fileadmin/_processed_/e/0/csm_daniel-hoffmann_5717ed09f9.jpg) ##### Daniel Hoffmann Lead Service Designer & Journey Expert, Lufthansa Group Digital Hangar ![](/fileadmin/_processed_/a/5/csm_Pascal_J%C3%A4ger_Netigate_373175e780.jpg) ##### Pascal Jäger CX-Solution Experte & Head of New Sales DACH, Netigate ![](/fileadmin/_processed_/b/b/csm_Maren_Kaspers_Foto_914407c7c3.png) ##### Maren Kaspers VP Marketing, octonomy ![](/fileadmin/_processed_/8/f/csm_Kauderer_Lukas_3b23b226b3.jpg) ##### Lukas Kauderer Gründer & Geschäftsführer, licili ![](/fileadmin/_processed_/b/7/csm_christoph_kelzenberg_5a5db9529d.jpg) ##### Christoph Kelzenberg CX Leader, ex. Telefonica, REWE digital, congstar/ Telekom, Eis.de, Kaiser+ Kraft, Psyma ![](/fileadmin/_processed_/7/2/csm_Oliver_Kern_07c48c9f6a.png) ##### Oliver Kern Managing Director, SKOPOS CONNECT ![](/fileadmin/_processed_/c/0/csm_Ludger_Kesting_Foto_92f6907c55.jpeg) ##### Ludger Kesting Senior AI Solutions Consultant, octonomy ![](/fileadmin/_processed_/1/4/csm_Klumpe_Matthias_b840470549.jpg) ##### Matthias Klumpe Partner Manager, Entirely ![](/fileadmin/_processed_/2/7/csm_Kolle_Stefan_26_f4d064d318.jpg) ##### Stefan Kolle Practice Lead Futurelab, infinit.cx group ![](/fileadmin/_processed_/c/9/csm_saskia-kraft_5af8b4e193.jpeg) ##### Saskia Kraft Global Head of Customer Experience, Unite ![](/fileadmin/_processed_/a/8/csm_Lisa-Kreilinger_3b0b3a0369.jpg) ##### Lisa Kreilinger Manager Industry Solutions Consulting, Adobe ![](/fileadmin/_processed_/6/8/csm_Christine_Krimmel_c9be11ef36.jpeg) ##### Christine Krimmel Geschäftsführerin, CX Agentur KG ![](/fileadmin/_processed_/b/e/csm_Kunz_Franzi_26_e2bb9137c2.jpg) ##### Franziska Kunz Digital Business Analyst , dotSource ![](/fileadmin/_processed_/a/3/csm_Leismann_Jonas_a8a5b3b357.jpg) ##### Jonas Leismann Partner, RUF Beratung ![](/fileadmin/_processed_/f/c/csm_Lersch_Michael_f688a738f8.jpg) ##### Michael Lersch Head of Business Development Market Research & Customer Experience, QuestionPro ![](/fileadmin/_processed_/2/1/csm_Lilje_Tina_a199973da3.jpg) ##### Tina Lilje Head of CX, Xenadi ![](/fileadmin/_processed_/4/b/csm_Loewe_Josef_23sq_1d672d2208.jpg) ##### Josef Loewe Customer Experience Manager & Coach, Connected Journeys ![](/fileadmin/_processed_/a/4/csm_Maiwald-Immer_Thomas_a1721bf308.jpg) ##### Thomas Maiwald-Immer Managing Director DACH/PL, QuestionPro ![](/fileadmin/_processed_/1/1/csm_Musmacher_Matias_26_3d2e8c787f.png) ##### Matias Musmacher Managing Partner, O'Donovan Consulting ![](/fileadmin/_processed_/5/8/csm_Ralf_M%C3%BChlenh%C3%B6ver_26_a7a0aeb02e.png) ##### Ralf Mühlenhöver CEO and Co-Founder, SVNTN.ai ![](/fileadmin/_processed_/1/f/csm_Frank_M%C3%BCller_0471f9fbdd.png) ##### Frank Müller Director, CINTELLIC Consulting Group ![](/fileadmin/_processed_/b/4/csm_profil-quadrat_ff34c27938.jpeg) ##### Björn Negelmann Head of Content & Conferences, Kongress Media ![](/fileadmin/_processed_/c/7/csm_james-oconnor_e71ef20c1a.jpg) ##### James O'Connor CX Expert, Strategic Advisor & Managing Partner, AmplifyXM ![](/fileadmin/_processed_/5/c/csm_susanne-ogorman_60856120bb.jpg) ##### Prof. Dr. Susanne O'Gorman Professor of Marketing, IU International University of Applied Sciences ![](/fileadmin/_processed_/8/7/csm_Panzner_Maximilian_6f7f5e7e87.jpg) ##### Dr. Maximilian Panzner CTO & Co-Founder, Mercury.ai ![](/fileadmin/_processed_/3/6/csm_Patrushev_Michael_e9abe9a13b.jpg) ##### Dr. Michael Patrushev Co-Founder, CTO & Investor, AICONIQ Group ![](/fileadmin/_processed_/f/3/csm_Pirner_Peter_600_2021_5c1b09e1ba.jpg) ##### Dr. Peter Pirner CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer, www.cx-talks.com ![](/fileadmin/_processed_/2/4/csm_Poscharnig_Johannes_81e9ea8e14.jpg) ##### Johannes Poscharnig Lead Customer Experience and Care Germany and Austria, Pluxee Austria ![](/fileadmin/_processed_/7/e/csm_JoanadeQuintanilha_88d20b086a.png) ##### Joana de Quintanilha Vice President, Principal Analyst, Forrester ![](/fileadmin/_processed_/7/5/csm_DanielRenggli_960e3de16a.png) ##### Daniel Renggli Management Consultant für Marketing & Digitalisierung ![](/fileadmin/_processed_/4/3/csm_sascha-salzner_10f74c6c62.jpg) ##### Sascha Salzner Customer Touchpoint Expert, ERBACHER the food family ![](/fileadmin/_processed_/7/7/csm_katja-schlootz_1ae569cec1.jpeg) ##### Katja Schlootz Abteilungsleiterin Service Excellence & Enablement, Deutsche Glasfaser ![](/fileadmin/_processed_/4/d/csm_tobbias-schloemer_37791b17b5.png) ##### Dr. Tobbias Schlömer AI Ambassador, amedios.org ![](/fileadmin/_processed_/e/9/csm_maxie-schmidt-600_0551b81bad.png) ##### Dr. Maxie Schmidt Vice President, Principal Analyst, Forrester ![](/fileadmin/_processed_/4/a/csm_annika-schmidt_4dfcaf60e4.jpg) ##### Annika Schmidt Marketing Manager DACH, Content Guru ![](/fileadmin/_processed_/9/e/csm_Schmitt_Christopher_3_45c075647e.jpg) ##### Christopher Schmitt CX-Manager, Inter Versicherungen ![](/fileadmin/_processed_/7/6/csm_Schmutz_Dunja_b622413eb5.jpg) ##### Dunja Schmutz Customer Experience Manager, Komm.ONE ![](/fileadmin/_processed_/9/0/csm_ralph-scipio_03500eaff8.jpg) ##### Ralph Scipio Head of SEO & Paid Advertising & Branch Manager, diva-e Conclusion ![](/fileadmin/_processed_/9/7/csm_FlorianSieg_fab0e34256.jpg) ##### Florian Sieg Product Owner Customer Happiness, Lexware ![](/fileadmin/_processed_/2/3/csm_Skeide_Oliver_512d289ffe.jpg) ##### Oliver Skeide Director Advisory, InMoment ![](/fileadmin/_processed_/d/4/csm_MarkSmith_5e8294c17a.jpg) ##### Mark Smith CEO & Co-Founder, Institute for Journey Management ![](/fileadmin/_processed_/3/b/csm_Katie_Stabler_c_8fc8abf120.png) ##### Katie Stabler Founder & Director, CULTIVATE Customer Experience by Design ![](/fileadmin/_processed_/7/2/csm_jan_stoeckel_c31ba5487d.jpg) ##### Jan Stöckel Sr. Director of Global eCommerce, IONOS ![](/fileadmin/_processed_/7/7/csm_adrian-swinscoe_576f61f1fa.jpg) ##### Adrian Swinscoe Speaker, Advisor, Consultant and Workshop Leader ![](/fileadmin/_processed_/5/1/csm_Tarabori_Meike_6d7e92d72b.jpg) ##### Meike Tarabori Chief Editor, CMM360 ![Felix vande sand](/fileadmin/_processed_/9/3/csm_felix_vande_sand_e54b8d6adb.png) ##### Felix van de Sand Managing Director, COBE ![](/fileadmin/_processed_/7/d/csm_VanderVeer_Eltine_2024sq_a120e412a6.jpg) ##### Eltine van der Veer Digital Experience Lead, Brand New Day ![](/fileadmin/_processed_/c/7/csm_SylviaWalko_593faeae2f.jpg) ##### Sylvia Walko Partnerin & CX Expertin, Seymore Sharp ![](/fileadmin/_processed_/b/0/csm_Wendling_Stephan_73bb014956.jpg) ##### Stephan Wendling Solutions Consultant, Verint ![](/fileadmin/_processed_/a/5/csm_1751996558392_1d7e46b82a.jpg) ##### Martin Hill-Wilson Owner & AI-Powered CX Expert, Brainfood Consulting ### Mitwirkende der Shift/CX 2025 Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent\*innen sowie Diskutanten und Moderator\*innen der Shift/CX 2025. ![](/fileadmin/_processed_/6/8/csm_Christine_Krimmel_c9be11ef36.jpeg) ##### Christine Krimmel Geschäftsführerin, CX Agentur KG ![](/fileadmin/_processed_/5/c/csm_susanne-ogorman_60856120bb.jpg) ##### Prof. Dr. Susanne O'Gorman Professor of Marketing, IU International University of Applied Sciences ![](/fileadmin/_processed_/4/0/csm_Nienke_Bloem_817647c19d.png) ##### Nienke Bloem Keynote Speaker & Customer Experience Professional ![](/fileadmin/_processed_/a/4/csm_ben-philips_7eb0686906.jpg) ##### Ben Phillips Head of Customer Experience Performance Centre (CXPC), Fujitsu ![](/fileadmin/_processed_/3/b/csm_Katie_Stabler_c_8fc8abf120.png) ##### Katie Stabler Founder & Director, CULTIVATE Customer Experience by Design ![](/fileadmin/_processed_/f/3/csm_Pirner_Peter_600_2021_5c1b09e1ba.jpg) ##### Dr. Peter Pirner CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer, www.cx-talks.com ![](/fileadmin/_processed_/7/a/csm_Poehlmann_Frank_24sq_8f11594aca.jpg) ##### Frank Pöhlmann Customer Experience Consultant, Versicherungskammer Bayern ![](/fileadmin/_processed_/d/5/csm_Nadine_Schade_59b71baf59.png) ##### Nadine Schade Conversational Marketing Managerin, Schweiz Helvetia Versicherungen ### Mitwirkende der Shift/CX 2024 Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent\*innen sowie Diskutanten und Moderator\*innen der Shift/CX 2024. ![](/fileadmin/_processed_/9/0/csm_james-dodkins_7ca359097a.png) ##### James Dodkins Customer Experience Rockstar & CX Evangelist, PEGA ![](/fileadmin/_processed_/6/8/csm_Christine_Krimmel_c9be11ef36.jpeg) ##### Christine Krimmel Geschäftsführerin, CX Agentur KG ![](/fileadmin/_processed_/2/4/csm_Niemeyer_Svenja_24sq_a6c78d3302.jpg) ##### Svenja Niemeyer XM Strategist, Qualtrics ![](/fileadmin/_processed_/5/c/csm_susanne-ogorman_60856120bb.jpg) ##### Prof. Dr. Susanne O'Gorman Professor of Marketing, IU International University of Applied Sciences ![](/fileadmin/_processed_/9/a/csm_carolin-kaiser_1dccaca886.jpg) ##### Dr. Carolin Kaiser Head of Artificial Intelligence, NIM ![](/fileadmin/_processed_/7/a/csm_Poehlmann_Frank_24sq_8f11594aca.jpg) ##### Frank Pöhlmann Customer Experience Consultant, Versicherungskammer Bayern ![](/fileadmin/_processed_/f/3/csm_Pirner_Peter_600_2021_5c1b09e1ba.jpg) ##### Dr. Peter Pirner CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer, www.cx-talks.com ![](/fileadmin/_processed_/6/2/csm_Tony-Hoang_e0a37f2964.jpeg) ##### Tony Hoang Manager of Customer Experience , StepStone Deutschland ### Mitwirkende der Shift/CX 2023 Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent\*innen sowie Diskutanten und Moderator\*innen der Shift/CX 2023. ![](/fileadmin/_processed_/9/0/csm_james-dodkins_7ca359097a.png) ##### James Dodkins Customer Experience Rockstar & CX Evangelist, PEGA ![](/fileadmin/_processed_/6/8/csm_Christine_Krimmel_c9be11ef36.jpeg) ##### Christine Krimmel Geschäftsführerin, CX Agentur KG ![](/fileadmin/_processed_/d/6/csm_felicity-holdgate_0a182eaab5.jpg) ##### Felicity Holdgate Customer Experience Solution Strategist, Qualtrics ![](/fileadmin/_processed_/f/3/csm_Pirner_Peter_600_2021_5c1b09e1ba.jpg) ##### Dr. Peter Pirner CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer, www.cx-talks.com ![](/fileadmin/_processed_/a/4/csm_ben-philips_7eb0686906.jpg) ##### Ben Phillips Head of Customer Experience Performance Centre (CXPC), Fujitsu ![Bacz Madelaine](/fileadmin/_processed_/e/8/csm_Bacz_Madelaine_5776b1e9d3.jpg) ##### Madeleine Bacz Senior Customer Experience Manager, IONOS ![](/fileadmin/_processed_/2/3/csm_Langner_Heike_24sq_8f8af8556d.jpg) ##### Dr. Heike Langner Customer Experience & Customer Journey, DATEV ![](/fileadmin/_processed_/7/a/csm_Poehlmann_Frank_24sq_8f11594aca.jpg) ##### Frank Pöhlmann Customer Experience Consultant, Versicherungskammer Bayern ### Partner (Include) ### [ Partner der Shift/CX Konferenzwoche 2026](/shiftcx-2027/partner.html) ![Adobe](/fileadmin/_processed_/9/3/csm_adobe400x100_fea5d7565c.png "Adobe")![diva-e Conclusion](/fileadmin/_processed_/0/d/csm_divaeconclusion400x100_5acac2babc.png "diva-e Conclusion")![Elaine von Entirely](/fileadmin/_processed_/0/0/csm_entirelyelaine400x100_4ab9f5effd.png "Elaine von Entirely")![Forsta](/fileadmin/_processed_/d/4/csm_400x100-forsta_aec750a074.png "Forsta")![infinit.cx](/fileadmin/_processed_/f/3/csm_infinit_400x100_ddd8d1a060.png "infinit.cx")![licili](/fileadmin/_processed_/c/b/csm_licili400x100_3953a1754d.png "licili")![Mercury.AI](/fileadmin/_processed_/e/3/csm_mercuryai.400x100_ed59b029a2.png "Mercury.AI")![netigate](/fileadmin/_processed_/7/7/csm_netigate.400x100_31fe5c28ea.png "netigate")![octonomy](/fileadmin/_processed_/c/5/csm_octonomy_100x400_4ccef12312.png "octonomy")![QuestionPro](/fileadmin/_processed_/3/f/csm_questionpro_b64a352104.jpg "QuestionPro")![Skopos Connect](/fileadmin/_processed_/7/c/csm_400x100-connect_9ff9a21aa9.png "Skopos Connect")![Verint](/fileadmin/_processed_/6/6/csm_400x100_verint_a26eb4a65a.png "Verint")![Zendesk](/fileadmin/_processed_/b/8/csm_Zendesk_Logo_400x100-2_e27520c23c.png "Zendesk") [Werde Partner der Veranstaltung](/partnerprogramm.html) -------------------------------------------------------- ## Quellen - [Partner der Shift/CX Konferenzwoche 2026](https://www.shiftcx.de/shiftcx-2027/partner.html) - [Werde Partner der Veranstaltung](https://www.shiftcx.de/partnerprogramm.html)