Shift/CX 2021
Referenten

Shift/CX 2021<br/>Referenten
Joerg Kasselmann, Genesys
Joerg Kasselmann, Sr. Account Executive, Genesys
Detlev Artelt, aixvox - Die Kommunikations Architekten
Detlev Artelt, CEO / Geschäftsführer, aixvox - Die Kommunikations Architekten
Romana Aumer, A1 Telekom Austria
Romana Aumer, Head of Customer 360°, Business Unit Enterprise, A1 Telekom Austria
Georg Blum, 1A Relations
Georg Blum, Inhaber, 1A Relations
Marcel Böhl, ERGO Direkt
Marcel Böhl, Abteilungsleiter CRM Strategie und Servicemanagement, ERGO Direkt
Silvana Buljan, Buljan & Partners
Silvana Buljan, Buljan & Partners
Kim Döhler, WEITBLICK
Kim Döhler, Customer Service Manager, WEITBLICK
Marion Fischer, WAREMA Renkhoff
Marion Fischer, Leiterin Marketing | Director Marketing, WAREMA Renkhoff
Johannes Frieß, SAVENCIA Fromage & Dairy Deutschland
Johannes Frieß, Digital Innovation Manager, SAVENCIA Fromage & Dairy Deutschland
Elena Gatti, Azoya
Elena Gatti, Managing Director of Europe, Azoya
Prof. Dr. Peter Gentsch, petergentsch.com
Prof. Dr. Peter Gentsch, Speaker, Unternehmer und Wissenschaftler , petergentsch.com
Sandra Griffel, denkwerk
Sandra Griffel, Experience Design Director, denkwerk
 Mag. Sarah Haider, Salzburg AG für Energie, Verkehr und Telekommunikation
Mag. Sarah Haider, Customer Care, Salzburg AG für Energie, Verkehr und Telekommunikation
Dr. Michaela Hamori-Satzinger, factory42 GmbH
Dr. Michaela Hamori-Satzinger, Geschäftsführerin, factory42 GmbH
Harald Henn, Marketing Resultant
Harald Henn, Geschäftsführer, Marketing Resultant
Markus Hirsch, LogMeIn Germany
Markus Hirsch, Major Accounts Executive, LogMeIn Germany
Harald Huber, USU GmbH
Harald Huber, Geschäftsführer unymira, USU GmbH
Henning Jaeger, artegic
Henning Jaeger, Head of Business Development, artegic
Julia Lehmann, OnFore
Julia Lehmann, Gründerin, OnFore
Josef Loewe, Yello Strom
Josef Loewe, Digital Experience Manager, Yello Strom
Cyrill Luchsinger, Swiss Post
Cyrill Luchsinger, Senior Manager Customer Experience, Swiss Post
Erik Pfannmöller, Solvemate
Erik Pfannmöller, CEO & Founder, Solvemate
Martin Philipp, SC-Networks
Martin Philipp, Managing Director, SC-Networks
Dr. Peter Pirner, Petlando GmbH & www.CX-Talks.com
Dr. Peter Pirner, Entrepreneur (CMO), Host Podcast CX-Talks, Speaker & Consultant, Petlando GmbH & www.CX-Talks.com
Sascha Poggemann, Cognigy
Sascha Poggemann, Inhaber, Founder, Cognigy
Mario Pufahl, ec4u expert consulting
Mario Pufahl, Vorstand / Vertrieb (CSO), ec4u expert consulting
Daniel Renggli, Oracle
Daniel Renggli, Director CX Field Marketing EMEA North, Oracle
Thorsten Riechers, 1&1 IONOS
Thorsten Riechers, Head of Customer Research Management, 1&1 IONOS
Monika Schulze, Zurich Germany
Monika Schulze, Customer Office und Innovation, Zurich Germany
Michelle Skodowski, BOTfriends
Michelle Skodowski, COO & Co-Founder, BOTfriends
Stefankai Spoerlein, Bayer Vital
Stefankai Spoerlein, Head of Digital Marketing CoE, Bayer Vital
Anika Tannebaum, GROW! Leadership Coaching
Anika Tannebaum, Business Leader Coach & Expert Customer Service, GROW! Leadership Coaching
Hans van Dam, Conversation Design Institute
Hans van Dam, Co-founder & CEO, Conversation Design Institute
Christian Vatter, Rlevance
Christian Vatter, Founder, Rlevance
Artjem Weissbeck, Charles
Artjem Weissbeck, Founder, Charles