Shift/CX Experten-Profil

Maxie Schmidt

Vice President, Principal Analyst Forrester

Maxie Schmidt is a principal analyst serving customer experience (CX) professionals. She leads Forrester’s research on CX measurement programs. In that role, Maxie creates thought leadership and advises clients on how to build an effective CX measurement program, but also on how companies can (and should) innovate CX measurement practices beyond surveys. Maxie also writes about the business impact and the ROI of CX. Maxie is a frequent keynote speaker at conferences and leads CX workshops at events.

Hear Me Speak @ Shift/CX

Diskussion: On the Way to the Next Level - What are the Key CX Topics To Address in 2024?

  • Expertendiskussion über zentrale CX-Themen und Prioritäten für 2024, inklusive neuer Technologien und Kundenanforderungen.
  • Identifizierung von Herausforderungen und Chancen für Unternehmen im Bereich der Kundenbeziehungen.