Helen Gavrilova

Senior Director Customer Experience Sunrise UPC

Helen is CCXP (certified customer experience professional) and an active CX practitioner. She has over 15 years of experience in Customer Experience and Customer loyalty across various industries and countries. Customer Experience is everyone’s responsibility but it requires a driving force to define the CX strategy supporting company vision and goals, translate it into tactical initiatives, engage the teams and deliver. This is where Helen role comes into play.