Erfolgsfaktoren für die operative Excellence beim Customer Experience Management

Discussion on how to advance & to become more excellent in CX execution & operations

Key questions for the discussion

  • What is the maturity state of the CX execution & operation?
  • What is the idea of a highly professional CX execution? Excellence in CX execution & operations?
  • What are the key challenges & road blockers to advance in these (above) directions?
  • Where should the CX managers change in toolset / mindset / skillset to advance?

The discussion will be held in English as one of keynote speakers is Scottish.

  • Dr. Peter Pirner, www.cx-talks.com
  • Jetzt Zugriff auf Video erhalten
    Shift/CX Mediathek
    Shift/CX SingleAccess
    Shift/CX Mediathek 2022
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