Dr. Graham Hill

Dr Graham Hill is a CX veteran, with more than 25 years experience as a director, interim and consultant to CX programmes in the financial services, telecoms and automotive industries. His client list reads like a Who's Who of corporate business: from Lloyds Banking Group, through Telefonica O2 (where he was the Programme Director for GDPR, Data Enablement and Monetisation), to Toyota (where he was the Head of CRM at Toyota Kreditbank). He will walk you through how AI is changing the CX operating model, and what you can do about it.