James O'Connor

With over 15 years supporting enterprise CX programmes, James applies his experience from leading Global Product, Operations and Go-To-Market teams to translate ambitious customer strategy into improved day-to-day execution. 
James’ background is in strategy and transformation at Bain & Company and Forrester, as well as scale-up CX tech companies. He is known for cutting through complexity to identify the real issues and deploying practical ways to resolve them.
The best results are often at the intersection of unlocking XM technology and human potential, which is where James works alongside teams to achieve their goals.