Zack Hamilton

Zack Hamilton is a customer experience strategist and executive advisor who helps organizations transform CX from a reporting function into a measurable performance system.
With over 15 years of experience across retail and SaaS, Zack has led initiatives that delivered nine-figure revenue impact, accelerated digital growth, and embedded customer-led transformation into enterprise operating models.
He is the creator of the Experience Performance System™ (EPS), a structured framework that aligns customer friction to revenue growth, cost efficiency, and long-term value creation.
Zack advises global brands on how to translate customer signals into strategic execution and sustainable business outcomes.