Referenten

Die Shift/CX Konferenzwoche 2024 ist das Jahresereignis für Fachleute und Projektverantwortliche zur Umsetzung und weiteren Etablierung der Customer Experience Orientierung in Marketing, Vertrieb und Service. Als mehrtägige Online-Konferenz bietet sie einen umfassenden Austausch zu aktuellen Trends und Entwicklungen im "Customer Experience Management". Im Mittelpunkt stehen Fachbeiträge und Projektberichte zur strategischen und operativen Verbesserung von Kundenerlebnissen und -interaktionen entlang der gesamten Customer Journey. 

Die Online-Konferenz erstreckt sich über eine ganze Woche mit unterschiedlichen Themenschwerpunkten an den jeweiligen Konferenztagen.

  • 11.03. - Customer Experience Strategie & Management
  • 12.03. - Lead Management & Marketing Automation sowie CX Analytics
  • 13.03. - Customer Journey Management sowie Service & Agent Experiences
  • 14.03. - Conversational Interfaces & Customer Data Management
  • 15.03. - Future CX Management & Governance

Auf der Konferenz erhältst du zudem exklusive Einblicke in Projekte von Unternehmen (Best Practices) sowie Zugang zu einer umfassenden Experten-Community.

Mitwirkende der Shift/CX 2024

Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent*innen sowie Diskutanten und Moderator*innen der Shift/CX 2024.

Johanna Arweck
Senior Expert Ecommerce Customer Performance, Conrad Electronic

Madeleine Bacz
Senior Customer Experience Manager, IONOS

Petra Balzer
Principal Digital Strategy & Marketing, rpc - The Retail Performance Company

Julia Beuscher
Project Lead CX, SKOPOS CONNECT

Emina Biscevic
Head of Enterprise Sales DACH, Freshworks

Annika Björck
Coach, Beraterin & Dozentin für Customer Experience Management, CX-Heroes

Kai Blask
Senior Director CX, Kantar

David Blumenthal-Barby
Principal Specialist A.I. Engineering, diconium

Silvana Buljan
Executive Director Bond EMEA, Bond Brand Loyalty

Jakov Cavar
Head of Customer Experience, Forsta – A Technology Company

Frances Chapireau
Founder, BuildCX

Andreas Dallügge
Customer Consultant, Haspa | Hamburger Sparkasse

Petra Dittrich
Managing Director CX, Kantar

James Dodkins
Customer Experience Rockstar & CX Evangelist, PEGA

Michael Dürr
Senior Director CX, Kantar

Eugen Ernst
Customer Relationship Management, badenova

André Fast
Leiter Performance Controlling, Zurich Gruppe Deutschland

Mathias Fastnacht-Fei
Manager (Leitung) E-Commerce & Media Management, Takko Fashion

Gudula Feichtinger
Head of Center of Excellence Customer & Market Insights, PALFINGER

Laura Fritz
Senior Customer Research Manager, IONOS

Benjamin Gebauer
Head of Portfolio Development, infinit.cx

Christoph Gershteyn
Director Customer Experience, SKOPOS CONNECT

Jason F. Gilbert
Character Designer, Intuition Robotics

Dr. Judith Glüsenkamp
Partnerin, MSR Consulting Group

Maurice Gonzenbach
Co-Founder, Caplena

Laura Grimm
Conversational UX Designer, Die Lautmaler

Jenny Gruner
Director Global Marketing & Digital Business Transformation, Hapag-Lloyd

Dennis Guse
Head of Digital Marketing and Innovation Management EMEA, Merz Aesthetics

Claus Hammer
Director Digital Consulting, CGI Deutschland

Mark Hasselmann
Tribe Lead Customer Excellence, Detecon

Susann Herbrich
Director Growth Consulting, Cremanski & Company

Tony Hoang
Manager of Customer Experience , StepStone Deutschland

Ingo Hofmann
Partner Manager DACH, Ibexa

Martina Hofmayer
Customer Experience Designer, ADAC

Antje Holtermann
Customer Lifecycle Managerin, NZZ Neue Zürcher Zeitung

Dr. Carolin Kaiser
Head of Artificial Intelligence, NIM

Mirko Kasparek
Lead Customer Touchpoint Experience (CX), DATEV

Oliver Kern
Managing Director, SKOPOS CONNECT

Jan Klippel
Head of Digital Experience, Eurowings Digital

Sandra Klaunzler
Director Online Communities, Kantar

Franz Klaus
Lead, Specialist SE, Salesforce

Daniela Kleck
Managing Director, Faktor K

Madeleine Klenke-Müller
Projektleiter Transaktionskommunikation Outbound & CRM, Lidl Digital

Stefan Kolle
CEO, Futurelab – Member of infinit.cx group

Liv Kop
Manager Customer Experience, Service Excellence & Reporting, Bruker BioSpin

Christine Krimmel
Geschäftsführerin, CX Agentur KG

Dr. Heike Langner
Customer Experience & Customer Journey, DATEV

Michael Lersch
Geschäftsführer, Forsta – A Technology Company

Thomas Lietzow
Director Customer Experience, Kantar

Stefan von Lieven
CEO, ELAINE technologies

Wolfgang Lohninger
Senior Account Executive Service Cloud, Salesforce

Koray Mavruk
Manager International Customer Experience, ALDI Nord

Sebastian McClintock
Senior Manager Customer Experience, Ratepay

Max Messing
Geschäftsführer, BUSINESS UNICORNS

Marc Nelsen
Senior Project Manager & Partner, Seymore Sharp - Strategieberatung

Wolf Nöding
Freelance Consultant, Wolf Nöding Consulting

Prof. Dr. Susanne O'Gorman
Professor of Marketing, IU International University of Applied Sciences

Dr. Peter Pirner
CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer, www.cx-talks.com

Sergej Plovs
Managing Director, Vision11

Frank Pöhlmann
Customer Experience Consultant, Versicherungskammer Bayern

Tobias Reiland
Head of Sales & Marketing, SKOPOS CONNECT

Lisa Reimer
Lead User Experience, UID

Daniel Renggli
Marketing Expert & Customer Experience Enthusiast

Nicolas Riedle
Director Customer Experience, Kantar

Nana Rockmann
Leitung Customer Experience Post & Paket Deutschland, Deutsche Post & DHL

Lisa Rottmann
Strategy Director EMEA, Bond Brand Loyalty

Michael Sann
Lead Consultant Presales, infinit.cx

Thomas Schleicher
Manager CX, Ipsos

Sebastian Schmidt
Co-Founder, SKOPOS ELEMENTS

Jan Schoenmakers
Managing Director, HASE & IGEL

Florian Schröder
Head of Customer Success / Customer Service, StepStone Deutschland

Ulrich Schultheiß
Director Customer Experience, Kantar

Juliane Siegert
Market Research & Customer Advocacy Managerin, freenet AG

Oliver Skeide
Director Consulting, InMoment

Florian Sölch
Head of CXM, NTT DATA

Volker Spahn
Chief Product Officer / Partner, moveXM

Jeremy Strang
Global Head of Customer Intelligence, DHL Global Freight Forwarding

Helge Tennø
Director Customer Experience & Delivery, Global Digital, Data & Analytics, Merck

Stefan Tippmann
Client Solutions Director, Bond Brand Loyalty

Gregorio Uglioni
CX Goalkeeper

Tim Voigtländer
Manager, Customer Experience Research & Advisory , Ipsos

Sven Vörtmann
Partner, OMMAX

Johannes Wicht
Head of Customer Success, cxomni CXM Cloud

Sabrina Wiendl
Specialist Ecommerce Customer Performance, Conrad Electronic

Philip Zettner
User Experience Consultant, UID

Lewe Zipfel
Senior Director Solutions Consulting DACH, Genesys

Nils Zumbeel
CX Manager, VGH Versicherungen

Dr. Darius Zumstein
Head of CAS Digital Commerce, ZHAW Zürcher Hochschule für Angewandte Wissenschaften

Mitwirkende der Shift/CX 2023

Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent*innen sowie Diskutanten und Moderator*innen der Shift/CX 2023.

Rose Aldahisy
Senior Customer Experience Managerin, Like Reply

Ines Alte
Vice President Logistics & Transportation, DIGITALL

Madeleine Bacz
Senior Customer Experience Manager, IONOS

Dr. Guido Beier
Founder & Managing Director, DE3P - Experience & Innovation

Steffen Biecker
Senior Business Consultant, infinit.cx

Annika Björck
Coach, Beraterin & Dozentin für Customer Experience Management, CX-Heroes

Charlotte Block
Experience Design Director, denkwerk

Michael Brandt
Founder of Michael Brandt CX-Excellence, Michael Brandt CX-Excellence

Marcel Breuer
Expert Campaign and Lead Management, ROLAND Rechtsschutz

Nate Brown
Co-Founder of CX Accelerator & Senior Director of CX, Arise

Pascal de Buren
Co-Founder, Caplena

Frances Chapireau
Founder, BuildCX

Eugen Chiorean
Head of Experience Management, Endress+Hauser

Alexander Clarus
Enterprise Sales Director – DACH/CEE, Genesys

Petra Dittrich
Managing Director CX, Kantar

James Dodkins
Customer Experience Rockstar & CX Evangelist, PEGA

Michael Dürr
Senior Director CX, Kantar

Marion Fischer
Leiterin Marketing , WAREMA Renkhoff

Stefanie Flieger
CX Manager, TeamBank

Carina Frei
Senior Customer Experience Specialist , MediaMarkt Switzerland

Laura Fritz
Senior Customer Research Manager, IONOS

Benjamin Gebauer
Head of Portfolio Development, infinit.cx

Prof. Dr. Peter Gentsch
Speaker, Unternehmer und Wissenschaftler , petergentsch.com

Dr. Judith Glüsenkamp
Partnerin, MSR Consulting Group

Laura Grimm
Conversational UX Designer, Die Lautmaler

Mag. Sarah Haider
Customer Care, Salzburg AG für Energie, Verkehr und Telekommunikation

Harald Henn
Geschäftsführer, Marketing Resultant

Felicity Holdgate
Customer Experience Solution Strategist, Qualtrics

Antje Holtermann
Customer Lifecycle Managerin, NZZ Neue Zürcher Zeitung

Ines Imdahl
Gründerin & Geschäftsführerin, lönneker & imdahl rheingold salon

Sandra Insam
Marketing Automation Specialist, EY Germany

Thorsten Jonas
Founder, SUX - The Sustainable UX Network

Kaan Karaca
Executive Technical Director, denkwerk

Stephanie Kawan
Partner Manager DACH, Ibexa

Stefan Kolle
CEO, Futurelab – Member of infinit.cx group

Rainer Kolm
Inhaber, i-CEM Institut für Customer Experience Management

Liv Kop
Manager Customer Experience, Service Excellence & Reporting, Bruker BioSpin

Matthias Kraus
Service Line Leader Customer Experience, Ipsos

Janine Kreienbrink
Inhaberin & Mitgründerin von CXdoing, Mustermann & Friends

Christine Krimmel
Geschäftsführerin, CX Agentur KG

Dr. Heike Langner
Customer Experience & Customer Journey, DATEV

Neda Lehmkühler
Business Consultant, KPS

Christian Leibold
Digital & New Business , infinit.cx

Helgen Leidig
Manager Kundenzufriedenheit, Schwäbisch Hall

Cyrill Luchsinger
Senior Manager Customer Experience, Swiss Post

Andreas Mahl
Director Of Field Marketing, Quantum Metric

Matias Musmacher
Managing Partner, O'Donovan Consulting

Corina Campos Pascoal
Head of Enterprise Sales DACH & CEE, Nuance

Ben Philips
Head of Customer Experience Performance Centre (CXPC), Fujitsu

Dr. Peter Pirner
CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer, www.cx-talks.com

Frank Pöhlmann
Customer Experience Consultant, Versicherungskammer Bayern

Daniel Renggli
Marketing Expert & Customer Experience Enthusiast

Sarah Rickes
Sales Manager, VIER

Nicolas Riedle
Director Customer Experience, Kantar

Justin Robbins
Customer Experience Educator, Community Builder, Advisor

Uwe Römgens
Managing Consultant, adesso

Dr. Maxie Schmidt
Vice President, Principal Analyst, Forrester

Patrick Schökel
Marketing Automation Leader, EY Germany

Ulf Schubert
Director UX & Touchpoint Design, DATEV

Oliver Skeide
Director Consulting, InMoment

Johannes Störcher
CX Manager, TeamBank

Adrian Swinscoe
Speaker, Advisor, Consultant and Workshop Leader

Pia Thiele
Expertin Service Design & Customer Experience, fraenk – die Mobilfunkapp

Dr. Jürgen Umbrich
Head of Data, Onlim

Daniela Vey
Informationsdesignerin, User Experience Design, Inhaberin, infodesignerin.de

Tim Walters
Principal Strategist & Privacy Lead, The Content Advisory

David Weiss
Customer Experience Solution Strategist, Qualtrics

Chrissy Welsh-Tiggeloven
Director in Customer Strategy & Applied Design, Deloitte Digital

Silke Zottl
Inhaberin, CRM Consulting