Mitwirkende der Shift/CX 2026
Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent*innen sowie Diskutanten und Moderator*innen der Shift/CX 2026.
Andreas Ackermann
Principal Solutions Consultant, Zendesk
PhDr. Henning Ahlert
Managing Transformer & Geschäftsführer, Service Transformation
Saim Rolf Alkan
Geschäftsführer, AX Semantics
Hela Ammar
Senior Digital Creative, Reply
Ben Barnack
Mitgründer @ hey contact heroes, hey contact heroes
Dr. Florian Bischoff
Global Director Digital, torqeedo
Annika Björck
Coach, Beraterin & Dozentin für Customer Experience Management, CX-Heroes
Lars Brodersen
Teamleiter CRM, Hellmann Worldwide Logistics
Norma Brüggemann
Expert Experience Consultant, diva-e Conclusion
Katja Busch
Buch-Autorin & Coach für UX/CX Strategie, Management & Innovation
Jakov Cavar
Head of Customer Experience, Forsta – A Technology Company
Frances Chapireau
Founder, BuildCX
Andreas Dallügge
Customer Experience Manager, Sparkasse Hannover
Ben Ellermann
Managing Partner , MUUUH! Group
Norbert Engelhardt
Head of Data & Systems, Paul Hartmann Deutschland
Heinrich Erkens
Gründer & Geschäftsführer, CXecutives
Daniel Erlwein
Director CX Management, Vision11
Chris Frey
Partner & CX Experte, Seymore Sharp
Benjamin Gebauer
Director AI & Data Practice, infinit.cx
Dr. Judith Glüsenkamp
Partnerin, MSR Consulting Group
Zack Hamilton
Executive, Strategic CX Advisor, Higher Oak
Claus Hammer
Customer Experience & Digital Transformation Experte
Dr. Michaela Hamori-Satzinger
Managing Director DACH, Astound Digital
Harald Henn
Geschäftsführer, Marketing Resultant
Paul Herbertz
Productmanager, BarmeniaGothaer
Bas Hiemstra
Solutions Consultant, Verint
Dr. Graham Hill
Founder, Janus spv
Tony Hoang
Manager of Customer Experience , StepStone Deutschland
Daniel Hoffmann
Lead Service Designer & Journey Expert, Lufthansa Group Digital Hangar
Pascal Jäger
CX-Solution Experte & Head of New Sales DACH, Netigate
Maren Kaspers
VP Marketing, octonomy
Lukas Kauderer
Gründer & Geschäftsführer, licili
Christoph Kelzenberg
CX Leader, ex. Telefonica, REWE digital, congstar/ Telekom, Eis.de, Kaiser+ Kraft, Psyma
Oliver Kern
Managing Director, SKOPOS CONNECT
Ludger Kesting
Senior AI Solutions Consultant, octonomy
Matthias Klumpe
Partner Manager, Entirely
Stefan Kolle
Practice Lead Futurelab, infinit.cx group
Saskia Kraft
Global Head of Customer Experience, Unite
Lisa Kreilinger
Manager Industry Solutions Consulting, Adobe
Christine Krimmel
Geschäftsführerin, CX Agentur KG
Franziska Kunz
Digital Business Analyst , dotSource
Jonas Leismann
Partner, RUF Beratung
Michael Lersch
Head of Business Development Market Research & Customer Experience, QuestionPro
Tina Lilje
Head of CX, Xenadi
Josef Loewe
Customer Experience Manager & Coach, Connected Journeys
Thomas Maiwald-Immer
Managing Director DACH/PL, QuestionPro
Matias Musmacher
Managing Partner, O'Donovan Consulting
Ralf Mühlenhöver
Customer Service & Conversational AI Experte
Frank Müller
Director, CINTELLIC Consulting Group
Björn Negelmann
Head of Content & Conferences, Kongress Media
James O'Connor
CX Expert, Strategic Advisor & Managing Partner, AmplifyXM
Prof. Dr. Susanne O'Gorman
Professor of Marketing, IU International University of Applied Sciences
Dr. Maximilian Panzner
CTO & Co-Founder, Mercury.ai
Dr. Michael Patrushev
Co-Founder, CTO & Investor, AICONIQ Group
Dr. Peter Pirner
CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer, www.cx-talks.com
Johannes Poscharnig
Lead Customer Experience and Care Germany and Austria, Pluxee Austria
Joana de Quintanilha
Vice President, Principal Analyst, Forrester
Daniel Renggli
Management Consultant für Marketing & Digitalisierung
Sascha Salzner
Customer Touchpoint Expert, ERBACHER the food family
Katja Schlootz
Abteilungsleiterin Service Excellence & Enablement, Deutsche Glasfaser
Dr. Tobbias Schlömer
AI Ambassador, amedios.org
Dr. Maxie Schmidt
Vice President, Principal Analyst, Forrester
Annika Schmidt
Marketing Manager DACH, Content Guru
Christopher Schmitt
CX-Manager, Inter Versicherungen
Dunja Schmutz
Customer Experience Manager, Komm.ONE
Ralph Scipio
Head of SEO & Paid Advertising & Branch Manager, diva-e Conclusion
Florian Sieg
Product Owner Customer Happiness, Lexware
Oliver Skeide
Director Advisory, InMoment
Mark Smith
Co-Founder, Institute for Journey Management
Katie Stabler
Founder & Director, CULTIVATE Customer Experience by Design
Jan Stöckel
Sr. Director of Global eCommerce, IONOS
Adrian Swinscoe
Speaker, Advisor, Consultant and Workshop Leader
Meike Tarabori
Chief Editor, CMM360
Felix van de Sand
Managing Director, COBE
Eltine van der Veer
Digital Experience Lead, Brand New Day
Sylvia Walko
Partnerin & CX Expertin, Seymore Sharp
Stephan Wendling
Solutions Consultant, Verint
Martin Hill-Wilson
Owner & AI-Powered CX Expert, Brainfood Consulting