Referenten

Prof. Dr. Peter Gentsch

Speaker, Unternehmer und Wissenschaftler , petergentsch.com

Ksenia Khalina

Former Head of Global Heineken Trade & Shopper Marketing, Heineken

Marion Wilken

Digital Marketing Manager, REXEL

Patrick Marby

Customer Experience Manager, Heidelberger Druckmaschinen

Michelle Skodowski

COO & Co-Founder, BOTfriends

Norbert Schuster

Geschäftsführer, strike2

Thomas Brückle

Bereichsleiter Marketing, Geberit

Frederik Schröder

Geschäftsführer, knowhere

Marcel Böhl

Abteilungsleiter CRM Strategie und Servicemanagement, ERGO Direkt

Evelin Kremer

Solution Consultant, MaritzCX, an InMoment Company

Cyrill Luchsinger

Senior Manager Customer Experience, Swiss Post

Phil Winters

Customer Perspective Champion, Data Whisperer, CIAgenda

Viktoria Kremer

Digital Factory, Factory Steering, Allianz Deutschland

Jule Rech

Digital Factory, Factory Steering, Allianz Deutschland

Mirijam Dieser

Projektleiterin Chatbot | Content Marketing | SEO | Listening | Monitoring | HDI Content Campus, HDI Versicherung

Oliver Skeide

Director CX Consulting, MaritzCX

Carlos Rebollo Santano

Senior Customer Care Specialist, Fintiba

Christian Blomberg

Chief Customer Officer, Solvemate

Kirsti Laasio

Customer Experience Officer (CXO), HappyOrNot

Matthias Kuhn

Account Executive, Ultimate.ai - Customer Service Automation

Maria Meermeier

Team Lead Customer Experience, USEEDS°

Georg Blum

Inhaber, 1A Relations

Marén Kutsch

Senior Manager Service Design & Prozesse, congstar

Peter Eisele

Senior Manager Service Design, congstar

Stefan Kolle

Practice Lead Futurelab, infinit.cx group

Stefankai Spoerlein

Digital Transformation Lead, Bayer AG

Erik Pfannmöller

CEO & Founder, Solvemate

Fred Schuster

Director | Head of Digital Branch & Workplace, Deutsche Bank

Matthias Werner

Digital Branch & Workplace | Senior Project Manager & Product Owner, Deutsche Bank

Harald Henn

Geschäftsführer, Marketing Resultant

Claus Hammer

Manager – One Digital Experience, Mercedes-Benz AG – Business Unit Vans

Ulrike Peter

Leitung Marketing+PR, Schlösserland Sachsen

Rainer Kolm

Inhaber, i-CEM Institut für Customer Experience Management

Nicole Holzenkamp

Director Brand Experience, Kolle Rebbe

Elena Schmidt

Head of Marketing Automation, SICK AG

Tobias Mecke

Consultant für Digital Marketing, CRM & Sales Performance , Auerswald

Amelie Höllersberger

Customer Experience Manager, LV 1871

Ivonne Sokoll

CMO, shipcloud

Udo Pielke

Senior Specialist E-Mail-Marketing, Dänisches Bettenlager

Walter Freese

Director Business Development, Interrogare

Mark Brauch

Director Directmarketing + Reach, PAYBACK

Ralf Korb

Senior Analyst CRM, BARC

Benjamin Gebauer

Head of Portfolio Development, infinit.cx

Lars Brodersen

Inhaber, CRM Verlag

Felix Güntzer

Strategic Growth Executive, e-bot7

Björn O. Sorge

Vice President Experience Design, ProSiebenSat.1 Digital

Nathanael Laier

Business Development Manager, BOTfriends

Oliver Kleimann

Head of Customer Experience Management & Operations UK, 1&1 IONOS & Fasthosts