Focus on the "work to be done", not just the "wow" factor in CX - third round of international CX expert's recommendations
We asked a bunch of international recognized CX experts for their recommendations on what to focus in 2023. In third collection of quotes we feature James Dodkins, Silvana Buljan, Adrian Swinscoe, Jaakko Männistö, Stan Phelps, Jason S Bradshaw and Martin Hill-Wilson.
Focus on getting more in action to better serve the customer - second round of international CX expert's recommendations
We asked a bunch of international recognized CX experts for their recommendations on what to focus in 2023. In our post we have some great statements on the call for more customer-centric actions.
Focus on the business impact - bottom line of the first round of international CX expert's recommendations
We asked a bunch of international recognized CX experts for their recommendations on what to focus in 2023. This post includes the first six statements - all turning around the advise to focus more on the business impact and do the "CX thing" right.
